| 000 | 00415nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a29357012 | ||
| 082 |
_a658.8 _bZEI |
||
| 100 | _aZeithaml, Valarie A. | ||
| 245 | _aDelivering quality service; balancing customer perceptions and expectations | ||
| 260 |
_aNew York _bThe Free press _c1990 |
||
| 300 | _axii, 226 p. | ||
| 650 | _aCustomer service | ||
| 942 | _cS | ||
| 999 |
_c11338 _d11338 |
||