| 000 | 00424nam a2200157Ia 4500 | ||
|---|---|---|---|
| 999 |
_c10955 _d10955 |
||
| 005 | 20220207131203.0 | ||
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a862775787 | ||
| 082 |
_a332.1 _bCHA _223 |
||
| 100 | _aChartered institute | ||
| 245 | _aCustomerservices marketing and the competitive environment / | ||
| 260 |
_aLondon _bBPP pub. _c1992 |
||
| 300 | _axx, 405 p. | ||
| 500 | _aIncludes index. | ||
| 942 | _cPR | ||