000 | 00336nam a2200133Ia 4500 | ||
---|---|---|---|
008 | 180712s9999 xx 000 0 und d | ||
020 | _a1560520841 | ||
082 |
_a658.3 _bSCO |
||
100 | _aScott, Dru | ||
245 | _aCustomer satisfaction: the other half of your job | ||
260 |
_aCalifornia _bCRISP _c1991 |
||
300 | _a112 p. | ||
942 | _cS | ||
999 |
_c10952 _d10952 |