000 00336nam a2200133Ia 4500
008 180712s9999 xx 000 0 und d
020 _a1560520841
082 _a658.3
_bSCO
100 _aScott, Dru
245 _aCustomer satisfaction: the other half of your job
260 _aCalifornia
_bCRISP
_c1991
300 _a112 p.
942 _cS
999 _c10952
_d10952