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| 041 | _aEN | ||
| 082 |
_a658.812 _bGOS _223 |
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| 100 | _aGOSNEY, John W. | ||
| 245 |
_aCustomer relationship management essentials / _cJohn W. Gosney, Thomas P. Boehm |
||
| 260 |
_aNewe Delhi _bPHI Learning _c2000 |
||
| 300 | _axviii, 234 p. | ||
| 500 | _aincludes appendix and index. | ||
| 509 | _aNS | ||
| 650 | _aCustomer Relationship Management | ||
| 650 | 0 |
_a Commerce- Customer service Management _9130270 |
|
| 700 |
_9130268 _aBoehm, Thomas P. |
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| 942 | _cR | ||