| 000 | 00550nam a2200217Ia 4500 | ||
|---|---|---|---|
| 999 |
_c10949 _d10949 |
||
| 005 | 20201009150912.0 | ||
| 008 | 190805b ||||| |||| 00| 0 eng d | ||
| 020 | _a9781138236813 | ||
| 041 | _aEN | ||
| 082 |
_a658.812 _bBUT _223 |
||
| 100 | _aButtle, Francis | ||
| 100 | _aMaklan, Stan | ||
| 245 | _aCustomer relationship management : concepts and technologies | ||
| 250 | _a3rd ed. | ||
| 260 |
_aLondon _bRoutledge _c2016 |
||
| 300 | _axxv, 400 p. | ||
| 500 | _ainclude Index | ||
| 509 | _aNS | ||
| 650 | _aCustomer relation | ||
| 942 | _cS | ||