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Results of search for 'su:"Service industries- management"'
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Authors
Albrecht, Karl
Sasser, W. Earl
Holding libraries
Management and Commerce
Item types
Books in Stacks (S)
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Science & Technology
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Service industries- ...
Service industries-M...
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1.
No cover image available
At america's service: howyour company can join the customer service revolution
by
Albrecht, Karl.
Publisher:
New York Warner Books 1988
Availability:
Items available for loan:
Management and Commerce [
Call number:
658.8 ALB] (1).
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2.
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The Service management course: cases and readings
by
Sasser, W. Earl.
Publisher:
New York The Free press 1991
Availability:
Items available for loan:
Management and Commerce [
Call number:
658 SAS] (1).
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