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1. Managing quality: the strategic and competitive edge

by Garvin, David A.

Publisher: New York Free Press 1988Availability: Items available for loan: Management and Commerce [Call number: 658.562 GAR] (1).

2. Managing the total quality transformation

by Berry, Thomas H.

Publisher: New York McGraw-Hill 1991Availability: Items available for loan: Management and Commerce [Call number: 658.562 BER] (1).

3. Total quality management performance and cost measures: the strategy for economic survival / [by] Dorsey J.Talley

by TALLEY, Dorsey J.

Publisher: Milwaukee ASQC Quality Press 1991Availability: Items available for loan: Management and Commerce [Call number: 658.5 TAL] (1).

4. total quality management: perfprmance and cost measures: the strategy for econom

by Talley, Dorsey J.

Publisher: Wisconsin ASQC Quality Press 1991Availability: Items available for loan: Management and Commerce [Call number: 658.5 TAL] (2).

5. A Study on customer satisfaction towards Jhonson & Johnson's baby care products

by Kavitha,A.

Edition: Periyar UniversityPublisher: Tiruchengode Availability: Items available for reference: Management and Commerce [Call number: 658.562 KAV] (1).

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