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1. Return on quality: measuring the financial impact of your company;s quest for qu

by Rust, Roland T.

Publisher: Chicago Probus pub. 1994Availability: Items available for loan: Management and Commerce [Call number: 658.562 RUS] (1).

2. SERVICE quality: new directions in theory and practice

by Rust, Roland T., ed.

Publisher: London Sage 1994Availability: Items available for loan: Management and Commerce [Call number: 658.8 SER] (1).

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