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Fundamentals of total quality management: process analysis and improvement / [by] Jens J.Dahlgaard, Kai Kristensen, Gopal K.Kanji

by DAHLGAARD, Jens J | Kristensen, Kai | Kanji, Gopal K.

Publisher: London Chapman and Hall 1998Availability: Items available for loan: Management and Commerce [Call number: 658.562 DAH] (1).

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TOTAL quality management / edited by Gopal K.Kanji

by Kanji, Gopal K [Editor].

Publisher: London Chapman & Hall 1995Availability: Items available for loan: Management and Commerce [Call number: 658.5 TOT] (1).

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