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1. Telephone skills that satisfy customers: unleash the full potential of the telephone / Rick Conlow, Doug Watsabaugh

by CONLOW, Rick | Watsabaugh, Doug.

Publisher: New Delhi Viva Books 2011Availability: Items available for loan: Main Library [Call number: 658.31124 CON] (1), Management and Commerce [Call number: 658.31124 CON] (1).

2. Telephoning / Susan Lowe

by LOWE, Susan.

Publisher: New Delhi Viva Books 2009Availability: Items available for loan: Management and Commerce [Call number: 658.31124 LOW] (2). Items available for reference: Management and Commerce [Call number: 658.31124 LOW] (2).

3. The telephone interviewer's handBook: how to conduct standardized conversations / Patricia A.Gwartney

by GWARTNEY, Patricia.

Publisher: San Francisco Jossey-Bass 2007Availability: Items available for loan: Management and Commerce [Call number: 658.31124 GWA] (1).

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