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Customer relationship management and customer retention : a case of private healthcare service in Jaffna, Sri Lanka

By: Karunanithy, Mahadevan.
Contributor(s): Prof. B. Nimalathasan [Supervisor].
Publisher: Jaffna: 2020Description: xvi, 213 p.Subject(s): Customer relationshipDDC classification: 658.812 Dissertation note: Ph.D. Thesis University of Jaffna 2020.
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PR 658.812 KAR (Browse shelf) Not for loan 297169

Ph.D. Thesis University of Jaffna 2020.

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