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1. Customer relationship management / [by] Roger J.Baran, Robert J.Galka, Diniel P.Strunk

by BARAN, Roger J | Galka, Robert, J | Strunk, Daniel, P.

Publisher: Andover Cengage Learning 2011Availability: Items available for loan: Management and Commerce [Call number: 658.812 BAR] (1).

2. Customer relationship management : concepts and technologies

by Buttle, Francis | Maklan, Stan.

Edition: 3rd ed.Publisher: London Routledge 2016Availability: Items available for loan: Main Library [Call number: 658.812 BUT] (2), Management and Commerce [Call number: 658.812 BUT] (1). Checked out (1).

3. Customer relationship management essentials / John W. Gosney, Thomas P. Boehm

by GOSNEY, John W | Boehm, Thomas P.

Publisher: Newe Delhi PHI Learning 2000Availability: Items available for loan: Management and Commerce [Call number: 658.812 GOS] (1).

4. Customer relationship management: concepts and cases

by Kumar Rai, Alok.

Edition: 2nd ed.Publisher: Delhi PHI Learning 2014Availability: Items available for loan: Main Library [Call number: 658.812 KUM] (1), Management and Commerce [Call number: 658.812 KUM] (1). Checked out (1).

5. Mastering data mining / Michael ?J. A. Berry, Gordon Linoff : the art and science of customer relationship management

by Berry, Michael J.A | Linoff, Gordon.

Publisher: New York John Wiley 2005Availability: Items available for loan: Engineering Library [Call number: 006.312 BER] (1).

6. Mastering data mining / Michael J. A. Berry, Gordon Linoff : the art and science of customer relationship management

by Berry, Michael J.A | Linoff, Gordon.

Publisher: New Delhi Wiley 2014Availability: Items available for loan: Engineering Library [Call number: 006.312 BER] (2).

7. A Study on customer relationship management in private sector banks- Chennai Ciy

by Revathi, R.

Edition: Bharathidasan UniversityPublisher: Tiruchirappallai Availability: Items available for reference: Management and Commerce [Call number: 332.123 REV] (1).

8. Customer relationship management and customer retention : a case of private healthcare service in Jaffna, Sri Lanka

by Karunanithy, Mahadevan | Prof. B. Nimalathasan [Supervisor].

Publisher: Jaffna: 2020Dissertation note: Ph.D. Thesis University of Jaffna 2020. Availability: Items available for reference: Main Library [Call number: 658.812 KAR] (1).

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