UOJ Online Search for 'Provider:A Harvard Business Review Book'

Command performance: the art of delivering quality service

By Martin, John E.. [S.l] A Harvard business review book 1994 . xx, 260 p. 875845622

By Barnevik, Percy. Boston A Harvard business review book 1994 . xix, 243 p. 875845614

Boston A Harvard Business Review Book 1990 . xvi, 267 p. 875842283

By Stone, Nan., ed.. Boston A Harvard Business Review Book 1996 . xviii, 335 p. 087584670X