GWARTNEY, Patricia <br/><br/>
The telephone interviewer's handBook: how to conduct standardized conversations / 
Patricia A.Gwartney 
 - San Francisco  Jossey-Bass  2007 
 - xix, 315 p. 
<br/><br/><label>ISBN: </label>9780787986384 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interviewing<br/>Telephone surveys<br/>Market surveys
<br/><br/><label>Dewey Class. No.: </label>658.31124  / GWA