Reichheld,  Frederick F. Cook, Scott, d <br/><br/>
The QUEST for loyalty: creating value through partnership 

 - Boston  A Harved Business Review Book  1996 
 - xxvi, 278 p. 
<br/><br/> include Index 
<br/><br/><label>ISBN: </label>875847455 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / QUE