TIWANA, Amrit <br/><br/>
The essential guide to knowledge management: E-Business and CRM applications 

 - Delhi  Pearson education  2001 
 - xxiv,315 p.- 
 - Essential guide series .
<br/><br/> Includes glossary and index. 
<br/><br/><label>ISBN: </label>8178083264 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge management<br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.4038  / TIW