Rust, Roland T., ed. <br/><br/>
SERVICE quality: new directions in theory and practice 

 - London  Sage  1994 
 - ix, 289 p. 
<br/><br/><label>ISBN: </label>803949200 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.8  / SER