HESKETT, James L. <br/><br/>
Service breakthroughs: changing the rules of the game 

 - NewYork  The Free press  1990 
 - xii, 306 p. 
<br/><br/><label>ISBN: </label>29146755 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Service
<br/><br/><label>Dewey Class. No.: </label>658.8  / HES