Thomas, Ann Applegate, Jill <br/><br/>
Pay Attention!: how to listen, respond, and profit from customer feedback 

 - New Jersey  John Wiley & Sons, Inc.  2010 
 - xvi, 205 p. 
<br/><br/> Include Index,Notes 
<br/><br/><label>ISBN: </label>9780470563557 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / THO