HAYES, Bob E. <br/><br/>
Measuring customer satisfaction: development and use of questionnaires 

 - Milwaukee  ASQC Quality Press  1992 
 - xiii, 165 p. 
<br/><br/><label>ISBN: </label>873891317 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.8  / HAY