DAHLGAARD, Jens J. Kristensen, Kai   Kanji, Gopal K. <br/><br/>
Fundamentals of total quality management: process analysis and improvement / 
[by] Jens J.Dahlgaard, Kai Kristensen, Gopal K.Kanji 
 - London  Chapman and Hall  1998 
 - xi, 371 p. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>412705602 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management
<br/><br/><label>Dewey Class. No.: </label>658.562  / DAH