VANDERMERWE, Sandra <br/><br/>
From tin soldiers to russian dolls: creating added value through dervices 

 - Oxford  Butterworth Heinemann  1995 
 - xii, 280 p. 
<br/><br/><label>ISBN: </label>750618817 
<br/><br/><label>Dewey Class. No.: </label>658.8  / VAN