WELLINGTON, Pat <br/><br/>
Effective customer care / 
Pat Wellington 
 - London  Kogan Page  2010 
 - xiv, 130 p. 
<br/><br/><label>ISBN: </label>9780749459970 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.12  / WEL