Stratten, Scott Kramer, Alison <br/><br/>
Unselling  : the new customer experience 
/ Scott Stratten, Alison Kramer,  
 - Hoboken   John Wiley & sons.  2014 
 - vi, 234 p. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781118943007 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Sales management<br/>Selling<br/>Customer relation
<br/><br/><label>Dewey Class. No.: </label>658.81  / STR