Chartered institute <br/><br/>
Customerservices marketing and the competitive environment / 

 - London  BPP pub.  1992 
 - xx, 405 p. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>862775787 
<br/><br/><label>Dewey Class. No.: </label>332.1  / CHA