GOSNEY, John W. <br/><br/>
Customer relationship management essentials / 
John W. Gosney, Thomas P. Boehm 
 - Newe Delhi  PHI Learning  2000 
 - xviii, 234 p. 
<br/><br/> includes appendix and index. 
<br/><br/><label>ISBN: </label>9788120318090 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relationship Management<br/> Commerce- Customer service Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / GOS