Buttle, Francis Maklan, Stan <br/><br/>
Customer relationship management : concepts and technologies 

 - 3rd ed. 
 - London  Routledge  2016 
 - xxv, 400 p. 
<br/><br/> include Index 
<br/><br/><label>ISBN: </label>9781138236813 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relation
<br/><br/><label>Dewey Class. No.: </label>658.812  / BUT