Impact of service quality, service recovery and sales promotion on satisfaction, loyalty and intention to purchase among the generation y customers of online retailers in Coimbatore Thesis submitted to Bharathiar University for the award of Degree of Doctor of Philosophy in Management
By: Balathandayuthapani, M
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Publisher: TamilNadu Jansons school of Business 2018Description: 129 p.Subject(s): Consumer satisfaction-Evaluation![](/opac-tmpl/bootstrap/images/filefind.png)
Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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Management and Commerce Science & Technology | PR | 658.8343 BAL (Browse shelf) | Not for loan | 275024 |
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