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Delivering quality service; balancing customer perceptions and expectations

Publisher: New York The Free press 1990Description: xii, 226 p.ISBN: 29357012.Subject(s): Customer serviceDDC classification: 658.8

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Item type	Current location	Collection	Call number	Status	Date due	Barcode
Books in Stacks (S)	Management and Commerce Science & Technology	S	658.8 ZEI (Browse shelf)	Available		223394

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