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Customer relationship management / [by] Roger J.Baran, Robert J.Galka, Diniel P.Strunk

Publisher: Andover Cengage Learning 2011Description: 308 p.ISBN: 8131505189.Subject(s): Customer relation | Marketing management

DDC classification: 658.812

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Item type	Current location	Collection	Call number	Status	Date due	Barcode
Books in Reference (R)	Management and Commerce Science & Technology	R	658.812 BAR (Browse shelf)	Available		182046

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Previous	658.81 HAR MARKETING Through Minefields	658.81 STA Management of a sales force /	658.81 STI Sales management decisions, stratedies and cases	658.812 BAR Customer relationship management /	658.812 BAT Leading Through Relationship Marketing : how winning organisation leverage stakeholder relationships to improve business performance	658.812 BEL Take their breath away: how imaginative service creates devoted customers	658.812 BEL Take their breath away: how imaginative service creates devoted customers	Next

Includes index.

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