Hoffman, K. Douglas
Services marketing: concepts, strategies & cases - 4th ed. - Australia Cengage Learning 2011 - xv, 461 p.
9781439039397
658.8 / HOF
Services marketing: concepts, strategies & cases - 4th ed. - Australia Cengage Learning 2011 - xv, 461 p.
9781439039397
658.8 / HOF