FITZSIMMONS, James .A
Service Management: Operations, Strategy and Information Technology - 3rd ed. - New York: McGraw-Hill, 2001 - xxvi, 646 p.+CD-ROM
007231267X
Management
658 / FIT
Service Management: Operations, Strategy and Information Technology - 3rd ed. - New York: McGraw-Hill, 2001 - xxvi, 646 p.+CD-ROM
007231267X
Management
658 / FIT