GOSNEY, John W.
Customer relationship management essentials / John W. Gosney, Thomas P. Boehm - Newe Delhi PHI Learning 2000 - xviii, 234 p.
includes appendix and index.
9788120318090
Customer Relationship Management
Commerce- Customer service Management
658.812 / GOS
Customer relationship management essentials / John W. Gosney, Thomas P. Boehm - Newe Delhi PHI Learning 2000 - xviii, 234 p.
includes appendix and index.
9788120318090
Customer Relationship Management
Commerce- Customer service Management
658.812 / GOS